Water Heater Codes

Water Heater Ignition Failure

The unit called for heat, tried to ignite, and failed — you may hear repeated clicking or a brief spark attempt followed by silence. This is one of the most common water heater faults across every brand, and it's usually a gas-supply or ignition-hardware problem rather than anything more serious.

Most likely causes, ranked

This exact fault is documented per brand as Rinnai 11, Navien E003, Rheem 11, and AO Smith 111 on tankless models, and as the flash-code lockouts on AO Smith 2 Flashes and related gas tank codes on storage models.

Check this first

  1. Confirm the gas valve is fully open at the water heater, and at the meter or propane tank.
  2. If on propane, check the tank level — a near-empty tank can drop pressure enough to prevent ignition well before it reads fully empty.
  3. Confirm the unit has power — display lit, breaker not tripped, GFCI outlet not tripped.
  4. Power-cycle the unit once (off, wait, back on) and retry.
  5. On a newly installed unit or after gas line work, try two or three ignition attempts to let trapped air clear.
  6. Note the exact error code or flash pattern shown, if any, before resetting.

Which fault code are you seeing?

If a code or blink pattern is showing, look it up directly: code lookup, or jump to a brand: Rinnai, Navien, Rheem, AO Smith.

When to call a professional

Call a licensed plumber or HVAC technician if ignition still fails after confirming gas supply, power, and a couple of retries, or if you smell gas at any point. Igniter, flame-rod, and gas-valve diagnosis all require testing components against the service manual's spec — this isn't guesswork a homeowner can safely do with the cabinet open.

Gas supply lines, gas control valves, and venting should only be worked on by a licensed plumber or HVAC technician. Mains/line-voltage electrical work should be done with the breaker off and, beyond a simple reset, by a qualified electrician or plumber.

Safety. If you smell gas at any point, stop, do not attempt further ignition tries, ventilate the area, and call your gas utility or a licensed technician immediately. Don't keep repeatedly retrying ignition on a unit that consistently fails — beyond a couple of reasonable attempts, repeated retries risk unburned gas accumulating rather than fixing anything.
This site is an independent reference, not a substitute for a licensed plumber or electrician. Pages are written with AI assistance and checked against named sources before publishing.