Water Heater Codes

Pilot Light Won't Light or Won't Stay Lit

This applies to standing-pilot and electronic-ignition gas tank water heaters: the pilot either won't catch when you try to light it, or it lights and then goes out again once you release the control knob.

Most likely causes, ranked

Check this first

  1. Follow the exact lighting sequence printed on the label inside the water heater's access panel — most models require holding the control knob in for 30–60 seconds after the pilot catches before releasing it, and releasing too early is the most common reason a pilot "won't stay lit."
  2. Watch where the flame actually sits — it should fully surround the thermocouple or thermopile tip, not just brush past it.
  3. Remove any gasoline, paint, solvents, or aerosol cans stored near the water heater and ventilate the area for several minutes before trying again — this clears a flammable-vapor lockout on FVIR models.
  4. If the unit is newly installed or the gas line was recently worked on, try the lighting sequence two or three times to let trapped air bleed out.
  5. Check that the pilot tubing and orifice aren't visibly dusty or obstructed (do this with the gas off).

Which fault code are you seeing?

If a code or blink pattern is showing, look it up directly: code lookup, or jump to a brand: Rinnai, Navien, Rheem, AO Smith.

When to call a professional

Call a licensed plumber if the pilot lights but won't hold after a correct full-length attempt, if the flammable-vapor lockout keeps returning with nothing flammable anywhere near the unit, or if you're not confident performing the lighting sequence safely. Thermocouple and thermopile replacement is inexpensive and quick for a professional, and a gas control valve should never be opened or repaired by a homeowner.

Gas supply lines, gas control valves, and venting should only be worked on by a licensed plumber or HVAC technician.

Safety. If you smell gas at any point during a lighting attempt, stop immediately, do not use an open flame, ventilate the area, and call your gas utility or a licensed technician. Never hold a pilot lighting button in for longer than the manual specifies to force a hold, and never disable or bypass a flammable-vapor sensor to stop a lockout — it's a fire-prevention feature, not a nuisance alarm.
This site is an independent reference, not a substitute for a licensed plumber or electrician. Pages are written with AI assistance and checked against named sources before publishing.